tag:blogger.com,1999:blog-4282504373890041231.post1320416522006129492..comments2024-03-08T08:23:19.959+00:00Comments on Paul Anthony Shortt - Author: Rude or AssertivePaul Anthony Shortthttp://www.blogger.com/profile/14393249001158230985noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-4282504373890041231.post-78611530247327302192012-01-17T22:48:22.486+00:002012-01-17T22:48:22.486+00:00I had a great boos a few years ago when I was work...I had a great boos a few years ago when I was working in complaint dept, he once overheard my end of the phone call (which was pretty much me telling someone to calm down and stop cursing at me) took the phone out of my hand and hung up on the guy. Best boss ever! <br /><br />What really sucks is working one of those jobs with a boss that wont back you up!SJ Egan - Fragment Designshttps://www.blogger.com/profile/05643973973853437159noreply@blogger.comtag:blogger.com,1999:blog-4282504373890041231.post-57818710744806292822012-01-16T21:31:34.046+00:002012-01-16T21:31:34.046+00:00Linda: Thanks!
Aonghus: I didn't know that. M...Linda: Thanks!<br /><br />Aonghus: I didn't know that. Makes a lot of sense.<br /><br />Stephen: Exactly. Everyone has bad days, we all need to remember that.<br /><br />Lydia: You're welcome. I'm with you. I've spent far too long letting people walk over me.Paul Anthony Shortthttps://www.blogger.com/profile/14393249001158230985noreply@blogger.comtag:blogger.com,1999:blog-4282504373890041231.post-83049360358508075362012-01-16T14:37:33.637+00:002012-01-16T14:37:33.637+00:00I've been working in retail for over 10 years ...I've been working in retail for over 10 years now, part of that time as a manager, and I am so with you on this. We're taught that "the customer is always right", and we should bend over backwards to help them in any way we can. But I believe there is a line of decency that the customers often cross that puts us, the workers, in a precarious position. Do we stand there and let them chew us out? Or do we say, "I'm sorry but I've done everything I can to help you, have a nice day."<br /><br />I'm for the latter. Because over the years I've let too many people yell at me (or worse) for things that were essentially out of my control. I'm done with that. I'm done with letting people be rude to me just because I'm "on the clock."<br /><br />Thank you so much for this post.Lydia Sharphttps://www.blogger.com/profile/15328254761920829040noreply@blogger.comtag:blogger.com,1999:blog-4282504373890041231.post-78599411474886679492012-01-16T14:17:10.035+00:002012-01-16T14:17:10.035+00:00Nicely done. I despise rude and abusive people, es...Nicely done. I despise rude and abusive people, especially when they are receiving great customer service.. Well, at least their behavior. Maybe they're the ones having a bad day.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4282504373890041231.post-1803337813732602002012-01-16T12:21:18.199+00:002012-01-16T12:21:18.199+00:00Something that only one of my crappy retail jobs h...Something that only one of my crappy retail jobs has ever bothered to justify to me is the actual reason why CSRs greet everyone in the door. It's not just to help them, there's a big reason and a small reason.<br /><br />The small reason is to break the ice, so that customer knows it's ok to talk to the CSR. But the big reason is so that person doesn't nick anything - people only shoplift if they think no one's looking, but when someone said "Hi, how are you!" as soon as you walk in, then they think someone's looking.<br /><br />Knowing that makes me feel a lot less frustrated about being asked if I need help.Aonghushttps://www.blogger.com/profile/00361595573746038705noreply@blogger.comtag:blogger.com,1999:blog-4282504373890041231.post-27561977861008383522012-01-16T12:15:35.127+00:002012-01-16T12:15:35.127+00:00Well said, Paul!Well said, Paul!Linda Poitevinhttp://www.lindapoitevin.comnoreply@blogger.com